Sales Magic Tricks:

Here is our list of compiled tricks so far. Please make sure to always add (email to Your Regional Manager) one when it surfaces and reinforce on a regular training basis.

This is about training and some of the tricks that have been learned to be successful @ our Company. Please reply with your additional tricks so that we can compile them in a uniform list.

1) When releasing product for the first time off of an order... Release the butt pallet if any plus full pallets to fill the release. What this does is alleviate future overruns of overruns, and enables the order to be closed when all product is released before entering a reorder.

2) When setting up an account for manufactured items, make sure to identify all pallet counts for each item. This way you can release to the full pallet count, enabling consistent billing and accurate release quantities.

3) When taking your first order for any product of the company, make sure to set the right expectation for timely deliveries, Have the credit app signed, make sure to include your salesnumber, Get the resale card filled out for proper tax classification, get an MA (Master Agreement) form signed by an authorized rep, delivery instructions confirmed and entered into both systems (MFG & Distribution) for accurate delivery instructions. Set this up with customer while your first PO is being issued and b4 entering into the system for delivery / production.

4) Make sure to have color approval release form signed by customer with the rest of your documentation. This is for press checks and folding carton production.

5) Make another call when you think you are finished for the day.

6) All custom order due dates to be confirmed with customer prior to booking order. This eliminates unnecessary priorities, setting the correct expectation for delivery with customer, frees up production time for truly priority orders.

7) Phone customer before sending dated release (for ISG). A lot of times customers production schedule change, having a truck refused is a waste of time and money.

8) Watch inventory from MFG. When you are getting low, within 2 weeks lead time, reorder the product, This re-enforces our VMI concept. Also a great tool to contact the customer to verify PO and any qty changes. Furthermore you have a purpose to call someone and this may trigger your buyer to order something else!

9) Currently when we make a sample of a D/C it is of a "one-up" sample. This is taken to the customer and approved. When we manufacture this item it could be multiple up, or combined with another piece and they are "nicked" in place. Since our customer is unaware of this we are in a position of "This is not what we signed off on".

My suggestion is that once we have customer approval on a particular item, if it is going to be ran multiple up that we take a sheet of exactly what is going to look like once it gets delivered to them. I have always done this and am slowly drilling this into my sales people. It is a very professional way of showing the customer value and strengthens our relationship. It also eliminates any doubt as to what they are getting. Obviously each situation is going to vary, but we as "professionals" need to communicate and educate our customers!



Amatix News!

Amatix now stocks 15 different folding boxes manufactured by the folding carton division, geared toward it's new line of packaging supplies for compatible and remanufactured inkjet cartridges.

Amatix has completed its' 1st import of goods from Hong Kong, a series of specialized clips that were produced for us.

One of Amatix' and Marfred's largest customers has a contract as a supplier of toner cartridges to Fry's Electronics stores (closest stores are Burbank and Woodland Hills) - all 20+ stores in their chain. The toner cartridges are all packaged in Amatix' "TC" 4-color litho boxes produced @ the manufacturing plant.

NOTE:
If you have company news items, please submit them to MIS Department. Thank you!